Useful Resources

CRM Association sites for all the latest knowledge and trends in Customer Relationship Management

• National CRM Association
• Baltimore/Washington DC
• Atlanta Chapter CRM Assoc
• Dallas/Fort Worth CRM Assoc
• Southern California CRM Assoc
• Chicago CRM Assoc
• CRMA Canada
• Minnesota CRM Assoc: Ella Knoop (ella.knoop@crm-a.org)
• Dublin, Ireland: Tony Smith (tonys@ crm-a.org)

Read a CRMGuru article about CRM Assoc, CRM is Filling the Gaps—Between Customer Service, Sales and Marketing By Share Reeves

CRM Web Sites and Newsletters

CRMGuru.com
CRMGuru features 100% original CRM-related content, a panel of CRM experts in newsletters and discussions.

SellMoreNow.com
Created and run by Rich Bohn, a long-time expert in the CRM/SFA. Contains product reviews and more.

Peppers and Rogers
A management consulting firm that helps companies create and implement customer based business strategies.

CRM Forum
CRM-Forum is a community of CRM professional and source information.

ISI-eLearning Solutions – Call Center Training.
Agent and supervisor call center training solutions on the web or CD-ROM.

ITtoolbox

Online network for the IT industry. With 25 specialized Knowledge Bases.

destinationCRM
In affiliation with CRM Magazine -- information, products, and services.

SearchCRM.com
CRM Web resources, articles, discussions, editorials, news, buying guides, and more.

Software Uncovered
An unbiased, web portal for senior Finance, Marketing and IT personnel.

ISM Guide
Founded by Barton Goldenberg, an 18-year veteran in the CRM.

The Resource Center
Customer Relationship Management Seminars, Videos, and Books.

Seattle Area Associations:

Northwest Society of Customer Professionals

The Washington Software Alliance

Seattle Advertising Federation (SAF)

Puget Sound Chapter of the Public Relations Society of America (PSRA)

Seattle Chapter of the Association for Women in Communications (AWC)

International Association of Business Communicators (IABC)

The Puget Sound Chapter of the America Marketing Association (PSAMA)

Northern California/Pacific Northwest Chapter of the Marketing Research Association (MRA)

Seattle Direct Marketing Association

If you know of other CRM news or resources you'd like us to add, please notify us. Thanks! info [at]
crma-northwest.org

CRMA Jobs

Please send job listings to info [at]
crma-northwest.org We will distribute. Send: Job Title, Company Contact, Position, General Description, Date and more if you have.

To post your jobs to a national audience or to seek a job, go to the national CRMA Job Board and post.

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